Frequently asked questions 

Please ensure you look through our FAQs and read our Garden Plant and Dry Goods Refund & Exchange Policies before contacting us.

Are your stores dog friendly?

Yes, all of our stores are dog friendly, as long as they’re kept on a lead and customers ensure the dog does not foul the premises which becomes an extreme hygiene risk to other customers.

Do you sell Gift Vouchers and do you accept National Garden Gift Vouchers?

We do sell our own £10 and £20 Plants Galore Gift Vouchers, which come with a greeting card of your choice. These can ONLY be purchased and redeemed in store at one of our Plants Galore stores located in Plymouth, Newton Abbot and Exeter. 

We do NOT accept National Garden Gift Vouchers. We only accept our own Plants Galore vouchers. 

Do you offer a delivery service?

We do not offer a delivery service as delivery of plants is very expensive and unprofitable for both us and the customer. The cheapest way to purchase any garden plants is to collect them from our huge stores. This also gives the advantage for the customer of being able to select the ideal plants. If delivery is required for large garden plants, then many ‘man with a van’ services collect from our stores on a regular basis. Once plants are purchased from our store, they can be held for 3 days only. Any damages, losses, or deterioration of the plants after purchase is at the customers risk – Plants Galore do not offer any services to water plants after purchase and the plants remain at Plants Galore at the customer’s risk.

Does your store have a wheelchair available for customer use?

Unfortunately, we do not hold wheelchairs at our stores for customer use, however our stores located in Plymouth, Newton Abbot and Exeter are all wheelchair friendly and completely flat so ideal for disabled use. All our parking is disabled friendly and immediately located outside the store.

Do you have ‘x’ in stock?

Please email help@growndirect.co.uk with the product you would like us to check. Please ensure your email includes the store you will be visiting as we have 3 stores located in Plymouth, Newton Abbot and Exeter. Please allow 48 hours for response. 

If you would like to know whether we stock a specific garden sundries product, please browse our ‘Dry Goods’ product page:  https://growndirect.co.uk/dry-goods/ 


Sponsorship / Charitable Request

It is with regret that we will be unable to assist this year. We receive hundreds of request every year and unfortunately, we do not have the budget to accommodate them all.

Although we cannot be of assistance, we wish you all the best.

Do you have any Work Experience placements?

Thank you very much for your enquiry and for considering us as a place to carry out work experience for your students.

Unfortunately, currently we are not able to accommodate work experience placements. We hope you find suitable placements for your students and wish you all the best.

I have been overcharged for my products

Please send us a copy of your proof of purchase which we class as a Plants Galore till receipt, with the transaction you believe to be wrong, so we can investigate this further to help@growndirect.co.uk. Please allow 48 hours for a response.

I would like to return my plant as I purchased the wrong variety

As set out in our Garden Plant Return Policy displayed across our stores, we have a 3 day return policy on garden plants, on condition the plants are returned in good condition, along with proof of purchase. The company reserve the right to withdraw this offer to any customer immediately should it suspect and have valid concerns of abuse of our 3 day garden plant return policy and if it considers that the plants have been “used”. Every return of garden plants within 3 days is subject to this consideration.

Still have an enquiry? Get in touch